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Communications Education


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#1 snausage

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Posted 13 February 2008 - 01:27 AM

I am curious as to the education requirement for dispach specialists. Are they typically staffed with medics or basics or other? What type of mandatory education do you have??

I am new to the area so if this has already been addressed please advise!
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#2 nws2002

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Posted 14 February 2008 - 03:26 AM

We require our comm specs to be EMT-Basics or have equivalent experience. Training is 4-6 weeks long, and after that we try to pair them with a senior comm spec for the first 6 months.
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#3 CCM

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Posted 19 February 2008 - 01:18 PM

Our program's requirements for hiring eligibility: State certified EMT-Basic or higher, current CPR certification, previous emergency services dispatch experience (1 year) preferred. The initial training and orientation period is one week classroom instruction, then partnering with experienced (> 1 year) Communications Specialist for "on the job" training and experience. Prior to "clearing," the employee is required to complete aviation vendor-specific FAR Part 135 training, as well as NIMS ICS 100, 200, 700 (if not already completed prior to hire). Typical "clearing" period 3-6 months, dependent on demonstrated competencies.

Following initial orientation & training period, all Communications Specialists participate in regular re-current training, including weather retrieval, flight following procedures, accident/incident plan activations, customer service, and numerous other topics. I recommend purchasing a NAACS training manual (available at www.naacs.org) for more information on Communications Specialist training.

Hope this helps!

Jon
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J. LeRoy
Communications Center Manager

#4 reedermedic

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Posted 06 November 2008 - 04:07 PM

Our company has in the past hired off the street with no EMS or other health care related experience or dispatch experience. While there were exceptions, they generally take twice as long to train in and some of them ended up 'leaving' us without finishing training.

As of now we require certain levels of training and experience before being considered as well as requiring certain certificaitons to hold the position. CPR and NAEMD. We've also found that hiring staff who are working on the streets generally speeds up their training considerably.

Chris
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