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Communications Center Schedules


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#1 CCM

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Posted 13 October 2008 - 03:06 PM

I'm looking for some feedback on how other Communications Centers schedule their employees to review against our current practices. Any and all information would be appreciated.
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J. LeRoy
Communications Center Manager

#2 nws2002

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Posted 24 October 2008 - 08:37 PM

I'm looking for some feedback on how other Communications Centers schedule their employees to review against our current practices. Any and all information would be appreciated.


12 hour shifts, 3 shifts one week, 4 shifts the next. We change at 0700 and 1900, and we keep our staff on days or nights with no rotation.
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#3 Russell

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Posted 24 October 2008 - 11:46 PM

Our Communications Center schedules are 8 1/2 hour shifts. Full timers have every other weekend off and Part-Timer/PRN help cover all other shifts. 1st shift 7-3:30/8-4:30 2nd shifts 3-11:30/4-12:30 and then 3rd 11-7:30/12-8:30. We always have two dispatcher on duty.
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#4 morseam

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Posted 04 November 2008 - 08:11 PM

We schedule 3 and 3 for 0.9 staff. The other open shifts are covered w/ either Part Time, ZB, or the Coordinator staffing. We do have some overtime, however it is not guaranteed.

Hope this Helps!!
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#5 reedermedic

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Posted 06 November 2008 - 03:47 PM

We have a variety of shifts depending on FTE and work load demand. We generally have 5 12 hour spots plus a 10 hour spot, plus a 5 hour spot to cover breaks. On our three busiest days there is a 12 hour power shift over the peak times. We have .8, .9 and 1.0 fte's as well as casual staff and part-time staff.
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#6 NighthawkPatrick

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Posted 11 February 2009 - 12:01 PM

I'm looking for some feedback on how other Communications Centers schedule their employees to review against our current practices. Any and all information would be appreciated.


Hello, CCM,

Know you posted this some time back, but figured I'd throw my hat in the ring. Our comm center works 12 hour shifts, switching out at 0600 and 1800 CST. We have a small number of swing shifts as well, all 12 hour shifts. We work three days one week, four the next, back and forth. We work two-week pay periods. One question -- are you paid hourly, salary with paid extra shifts at straight time, or straight / pure salary? Our comm center has worked all three pay models, and seems to have had our best retention rate on pure hourly (which yields eight hours of guaranteed overtime every two weeks if you work all your shifts; however, sick / vacation time doesn't count towards weekly 40 / overtime count). I personally think that hourly is the best pay method for what we do. Anyone else have any thoughts out there?

Patrick
:)
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#7 nws2002

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Posted 15 February 2009 - 03:34 AM

We do 12 hours shifts switching at 0700 and 1900, working 3 shifts one week and 4 the next. Supervisor works 4 10 hour shifts each week that are usually 1000-2000, varying days. All comm specs are hourly and are paid overtime for any hours over 40 in a week, and get an extra $1 per hour for nights and weekends. Supervisor is on salary, and is on call pretty much 24/7 if any questions or problems come up.
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#8 WI Medic

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Posted 03 March 2010 - 08:30 AM

Our center is small (4 employees). We are a 1-helicopter service, so I'd say we aren't too busy. We do two 8-hour shifts and two 12-hour shifts per week. Shifts run 8a-8p for 12 hours; or 8a-4p; 4p-12a; 12a-8a.


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