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Manuel
Any negative comment you make on this forum about any product
can get you into a legal situation.
I mean professionally stated, Did not work well for me, in
sweet language etc.
If you make a very nice statement, and include your program in
your e-mail may find your supervisor with a vendor calling and threatening to
sue, your program, hospital etc. because you said something negative, and
because of that they might not get a sale. The damage would be any sales
they lost.
I have been a part of the flightmed discussion for quite a few
years...My program is not a secret. Its just that sometimes you should
leave off the program name, and clarify any statement as your opinion
only. I have nothing but respect for the fine engineers who build our
products and the companies that try to sell us our products. But they won't
build what we need if we don't dream it or critique what we have.
"My opinion only"
Michele Moore RRT EMT-P
Lead Flight RT
Education Coordinator
Air Life of Oregon
>>> mtorres@telerama.com 11/05/02 11:26AM >>> Michele,
I thought that was my point. I agree that an
honest evaluation of equipment and vendor support are appropriate topics for
list discussion and in my opinion can and should be presented on Flightmed
in a factual and professional manner. What do you completely disagree
with? Are you saying that you don't mind rude behavior and think that a
"warts and all' free-flowing exchange of whatever comes to mind is best?
Fair enough...my computer has a delete key and I use it often. However, I
doubt that the vendors that serve our industry will take us seriously if the
best we can muster for a product description to a colleague seeking information
is that something is a "piece of shit".
It is a certainty that such
an "endorsement" gets a vendor's attention but not in way that will improve
the tools we need to practice our chosen profession. Do you think that lowering the discussion to such a level
works in a productive way or does it make us appear childish and immature?
Regardless of how important we think we are, Air-Medical transport is a very
small segment of the health care industry. If we turn off the
manufacturers who can make more money serving larger markets such as ground EMS
and hospitals, we will end up working with and trying to adapt equipment
designed for use in those arenas to our needs. It will not be worth their
time, money, and effort to develop or improve the equipment that we use by
making it smaller, lighter or more user-friendly as the financial return is
simply too small to focus on our industry's specialized needs.
I do not wish to try making an HP Merlin monitor
work off the aircraft inverter and doubt that you would want to try loading a
Bennett 7200 into an EC135. While those are obviously absurd examples, I
think everybody understands what I mean. While vendors should be held accountable for poor service it is easier to
work with them than to be adversarial...they already know that the word spreads
quickly throughout the air-medical community when there are problems with
customer support. Bad news always travels faster
than good...
Flightmed list postings are archived and just about
everyone has signed off with their program affiliation at one time or
another. We represent our programs when we come here whether we include it
on our signature block or not and I'll repeat what I've said before;
If we keep our communications on this list professional in tone and
presentation, there should be nobody that feels a need to omit or hide their
names and organizational affiliation. I am proud of my flight program and
know that in participating on Flightmed that I have not said
anything here to discredit or place it in a bad light. It is just as
important that our community be viewed positively by all that come in contact
with it in any situation or in any media outlet. We need to be
ever-mindful that this is a public list. I would
hate to see Flightmed become a moderated or closed forum but I've seen it
happen before on other listservers when things got out of hand.
This is pretty much all that I have to say on this
topic. And, just in case
anybody was wondering, I speak for myself and have no interest or personal
stake in MRL and we do not use their monitor at STAT MedEvac. After a long
evaluation trial and comparison testing of the Zoll, MRL, and Physio-Control
offerings, we found that the LifePak 12 best suited our program's
needs.
Manuel Torres RN, BSN
Site Coordinator
STAT MedEvac 4
Pittsburgh, PA
----- Original Message -----
I completely disagree. I would like to
hear about vendor support.
Rude behavior is Rude. Honest evaluation, Can be professional. I would like to hear it all. If I have to protect myself to more than milktoast, thats how it is. Long memories being what they are and all. Michele Moore |