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Allan
Thank you for your specific comments, as you know it is really
helpful to get honest feedback from our peers when we are purchasing expensive
equipment. With that we can weigh the real issues and decide which works
best for us. That includes everything from big ticket items like
helicopters and medical equipment that we need but have never used
our selves. You are wise to leave your agency name off any comments on
a product. I personally learned that lesson a few years back on this very
forum. I hope we won't be hearing any more ffrom the the sales staff of
MRL regarding the extreme excellance of thier product. After all if we
want to know how great it is, how it never fails, how cheap ect, we can simply
read their advertisements. If you need to express your #$@# feelings about
an equipment failure during critical patient, I think you should.....just
leave off your agencies name, and let us hear about it in as calm a manner as
possible.
I for one am very interested.
Michele Moore
Flight Crew
>>> Wildmedic17@aol.com 11/04/02 11:20AM >>> At the program where I work, we bought two new MRL PIC units last year to replace the aging Pro-Paq/LP-10 combos on our two primary aircraft. We had previously demo'd the MRL, the Zoll, and the LP-12. We were most impressed with the interface, simplicity, and overall durability of the MRL unit. And we loved the 12-lead software. However, when we received the units (which were a couple weeks late), the cartons were missing most of the attachments (leads and hoses) as well as the charging units. We called our rep with a list of what was missing and were told they'd be sent ASAP by overnight mail. Several weeks later (I'm not exagerrating at all), we finally got a box from MRL. We opened it to find that it was STILL MISSING some of the important equipment. I am told that throughout all this, the rep from MRL was less than helpful and didn't seem overly concerned with our satisfaction. So we packed the units back up, shipped them back to MRL, and we are now spec'ing out two new Zoll CCT monitors with all the bells and whistles. We never had any problems with the units themselves - we demo'd them on our AC for about a month or so, and most of us loved them; after all, we intially chose them over both the Phyiso and the Zoll. But we couldn't commit that kind of money to units that came with such poor customer service and support.... Maybe it was an isolated incident, who knows - just relating my experience with the units. Allan Flight Paramedic <<Mr. Getz, NREMT-P I would like to take a moment to provide a response to your posting of Wednesday, 30 October, 2000). My name is Gerald Perozzi, Vice President of EMS Sales for Medical Research Laboratories, Inc (MRL). As you can imagine, I am concerned by the comments made in this professional forum about the MRL "PIC" device and the accusations made about our sales / support team. I would like the opportunity to personally address the concerns you expressed on this site and learn the details behind the allegations. If you have a moment, please contact me directly at 800.462.0777 extension 129. Or, please visit us at the Association of Air Medical Services Conference in Kansas City – booth 601. While visiting our booth at the AMTC conference, we can also review our expansive Invasive Blood Pressure option being used by flight nurses and paramedics around the world. As well as other new features of the MRL PIC monitor. Mr. Getz, we take comments about our products and services very seriously. We have built a 35-year legacy of products and long-standing customer relations on a foundation of rugged design products, value and complete customer satisfaction. The Air Ambulance market is one which requires a very high level of support, technology, value proposition and reliability. Having said that, we are proud of the customer relations we have established and maintained throughout the years. I look forward to your visit at our booth or your telephone call. Sincerely, Gerald F. Perozzi Vice President - EMS Sales MRL, Inc. 1000 Asbury Drive Buffalo Grove, IL 60089 Tel: 800.462.0777 / 847.520.0300 FAX: 847.520.0303 e-mail: gperozzi@mrlinc.com website: www.mrlinc.com or www.aedsolutions.com>> _______________________________________________ Flightmed mailing list To unsubscribe or change your email address, go to http://www.pairlist.net/mailman/listinfo/flightmed |