MRL PIC unit

[Wildmedic17@aol.com]

       At the program where I work, we bought two new MRL PIC units last year 
to replace the aging Pro-Paq/LP-10 combos on our two primary aircraft. 
     
         We had previously demo'd the MRL, the Zoll M, and the LP-12. We were 
most impressed with the interface, simplicity, and overall durability of the 
MRL unit. And we loved the 12-lead software.  

       However, when we received the units (which were a couple weeks late), 
the cartons were missing most of the attachments (leads and hoses) as well as 
the charging units. We called our rep with a list of what was missing and 
were told they'd be sent ASAP by overnight mail.

       Several weeks later (I'm not exagerrating at all), we finally got a 
box from MRL. We opened it to find that it was STILL MISSING some of the 
important equipment. 

       I am told that throughout all this, the rep from MRL was less than 
helpful and didn't seem overly concerned with our satisfaction. So we packed 
the units back up, shipped them back to MRL, and we are now spec'ing out two 
new Zoll CCT monitors with all the bells and whistles.  

       We never had any problems with the units themselves - we demo'd them 
on our AC for about a month or so, and most of us loved them; after all, we 
intially chose them over both the Phyiso and the Zoll. But my program 
couldn't commit that kind of money to units that came with such poor customer 
service and support....

       Maybe it was an isolated incident, who knows - just relating my 
experience with the units. 

Allan
Flight Paramedic


<<Mr. Getz, NREMT-P

I would like to take a moment to provide a response to your posting of
Wednesday, 30 October, 2000).  My name is Gerald Perozzi, Vice President of
EMS Sales for Medical Research Laboratories, Inc (MRL).

As you can imagine, I am concerned by the comments made in this professional
forum about the MRL "PIC" device and the accusations made about our sales /
support team.  I would like the opportunity to personally address the
concerns you expressed on this site and learn the details behind the
allegations.

If you have a moment, please contact me directly at 800.462.0777 extension
129.  Or, please visit us at the Association of Air Medical Services
Conference in Kansas City – booth 601.  While visiting our booth at the AMTC
conference, we can also review our expansive Invasive Blood Pressure option
being used by flight nurses and paramedics around the world.  As well as
other new features of the MRL PIC monitor.

Mr. Getz, we take comments about our products and services very seriously.
We have built a 35-year legacy of products and long-standing customer
relations on a foundation of rugged design products, value and complete
customer satisfaction.  The Air Ambulance market is one which requires a
very high level of support, technology, value proposition and reliability.
Having said that, we are proud of the customer relations we have established
and maintained throughout the years.

I look forward to your visit at our booth or your telephone call.

Sincerely,

Gerald F. Perozzi
Vice President - EMS Sales
MRL, Inc.
1000 Asbury Drive
Buffalo Grove, IL 60089
Tel: 800.462.0777 / 847.520.0300
FAX: 847.520.0303
e-mail: gperozzi@mrlinc.com
website: www.mrlinc.com or www.aedsolutions.com>>




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