October 3rd release of MERGINET.News!

["Richard Bilger" <rbilger@merginet.com>]

We're pleased to bring you the latest additions to
MERGINET.News (October 2001 Vol. 6, No. 10).
You can view this issue online at:

http://www.merginet.com/index-news.htm
Select "MERGINET.News" or "Current Issue" from
the navigation menu's.

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FROM THE EDITOR:
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In the effort to seek normalcy, as requested by both the president and human
nature, a new release of your worldwide webzine for emergency responders,
MERGINET.News, is now online. It's been a terrible few weeks, and we hope
this new information provides a welcome distraction, even though much of our
new content reflects the times.

EMS expert/lawyer Bill Nicholson wrote an excellent feature on "Terrorism
and the Law." Tonya Shafer researched various medical suppliers and how they
have assisted with the search and recovery operations in New York and
Washington, D.C. Valerie DeFrance offered up her thoughts about "Collateral
Damage." Click on the "09-11-01" section (formerly titled "Editorials") to
see what was written during the initial days of the disaster, as well as new
material still being posted.

We offer MERGINET author Jeff Robinson's first product review — on the
LifePak 12®. Mike Taigman's book review is apt: "Still Here," by Ram Dass.
Valerie DeFrance's "Problem Child" series continues for a fourth
installment. And in "Management Matters," you can find wisdom from regular
contributors John Becknell, Tom Scott, and Don Wetmore.

Take a moment to click onto our "Helpline" and see if you can send advice or
your wisdom to those asking questions there — it's a place in the EMS
community to share our collective street smarts! New to Helpline is a
request from Ron from Milwaukee, who received four Heartstart 2000 AEDs for
his volunteer work in Honduras — without operations manuals! Anyone know the
button functions below the diagnostics screen? Helpline is located in the
left-hand column of MERGINET.

As always, feel welcome to send your comments, concerns, and compliments. We
reply to everyone who writes. Send email to publisher Richard Bilger
(rbilger@merginet.com) or editor Kate (kate@merginet.com) — be in touch!

Welcome to October 3, 2001!
Kate Dernocoeur, Editor
Laura Bennett-Kimble, Managing Editor

New in this issue!

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Features
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>> Terrorism: Legal Issues for Emergency Responders
by William C. Nicholson, Esq.
Emergency planners and responders, along with the rest of the world, were
appalled by the horrifying terrorist attacks of September 11, 2001. The
images of the World Trade Center and the Pentagon are by now as deeply
imprinted on the national psyche as pictures of the Pearl Harbor attack or
the flag raising at Iwo Jima. EMS, fire, and law enforcement responders were
further shocked and heartsick to learn of the sacrifice of so many fellow
professionals at the collapse of the World Trade Center buildings.

>> Medical Suppliers Pitch In
by Tonya Schafer
As Americans rushed to donate their time, money, and blood following the
September 11 terrorist attacks on New York City, Washington, D.C., and
southwestern Pennsylvania, medical suppliers across the continent were also
using their resources to help the thousands of firefighters, police
officers, EMS personnel, and victims at the scene of America's greatest
tragedy. The companies donated equipment, arranged for supply transports,
and contributed in many other ways to a widespread rescue effort that sought
to mend the torn fabric of the nation.

>> Getting to the Heart of the LifePak® 12
by Jeff Robinson
One of the most enjoyable things about a career in EMS is observing the
evolution of the profession. This is particularly true when it comes to
equipment changes. One need not look further than cardiac monitoring to see
how significant those changes have been, especially with regard to the
LifePak® 12, the latest generation of cardiac monitor/defibrillator offered
by Medtronic Physio-Control.

>> Alan's Adventures in East Timor, Report #7: Newly born East Timorese
infant with gastroschisis
by Alan Eade
We were dispatched in the early hours to the Bairo Pete clinic for a newly
born babe with "an abdominal problem." On arrival there were two patients:
the newborn and the mother. This case will concentrate mostly on the
newborn. The baby was 15 minutes old and had arrived after a labor of 16
hours assisted by an episiotomy. The baby was eight months (36 weeks)
gestation and had an Apgar score of 8 at one minute and 9 at five minutes.

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Medic Life
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>> STRAIGHT TALK 52: Soft Eyes
by Kate Dernocoeur
Did your mom ever claim to have eyes in the back of her head? I kept my
child stumped with that one for years. She was perpetually confounded when I
could seemingly have my attention elsewhere, yet always catch her when she
was up to some mischief or danger.

>> In Her Own Words: The Human Collateral Damage
by Valerie DeFrance
As if the horror of what happened on September 11, 2001, is not enough,
people will now be forced to deal with an aftermath that many may have yet
to recognize, let alone face and endure. It will slowly come to light over
many days, even years. In fact, the true damage that these terrorists have
perpetrated on our society will never be known.


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Educators Corner
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>> What Is Disruptive Behavior? Part Four
by Valerie DeFrance
This series has examined some general information about adult learners,
potential causes of their disruptive behavior, and some solutions and
techniques for dealing with them. In this part, I describe more "problem
children" (as they are lovingly known), to add to those already mentioned in
previous columns.


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Columns
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>> Book Review: Still Here
by Mike Taigman
Lately I've noticed that more of my friends have a little gray in their
hair. Some of them are starting to experience the kinds of medical problems
that I responded to when I ran 9-1-1 calls. Heart attacks. Strokes. Cancer.
These are no longer things that happen to other people. They are happening
to my friends.


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Management Matters
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>> Ambulance Billing — The Process
by Tom Scott
In the beginning, the ambulance billing process consisted of typing up a
bill, mailing it to the patient, and hoping to get a check in the mail....
Today there is probably nothing more complex in an ambulance operation than
the billing process.

>> For Managers: Making the Most of Your Management Efforts
by Lauren Simon Ostrow and John Becknell
In the 1980s Florida Power & Light was one of the best at implementing Total
Quality Management. In 1989, it became the first non-Japanese company to win
the Deming Award and later started its own TQM consulting practice. But in
the 1990s Florida Power & Light shut down its TQM program. Why? Because its
CEO thought that TQM demanded too many management meetings and excessive
report writing. It was causing a drop in customer satisfaction, hurting the
bottom line, and pulling managers away from the company's real work.

>> Working Rules
by Dr. Donald E. Wetmore
When I taught business law full-time at Mercy College, I had seniors in my
classes who were getting serious about their futures and starting the
interview process. I would let them know that I had identified three
important work rules to help them shoot up the ladder of success in record
time and with great enthusiasm.

More online!

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MERGINET.News Online!
Click here: http://www.MERGINET.com/index-news.htm

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MERGINET is a service designed to provide resources, news, education and
fun to the all in EMS, Fire, Rescue and Emergency Medicine. Updated daily.
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